- Free Shipping when you purchase two or more when located in the United States.
WHEN WILL MY ORDER ARRIVE
We offer worldwide shipping to all countries. Due to the worlds current situation shipping the USA and Europe takes approximately 10-15 business days. Shipments to the rest of the world are between 10-15 business days. This is an estimation, some orders have been delayed in addition to 15 days as a result of the coronavirus.
You will be able to track your order using the tracking link that will be sent to your email after we processed and shipped out your order.
All orders will be dispatched from our warehouse within 1-2 business days.
Please bear in mind this is an estimation provided by our carriers.
- The estimated time does not include the customs processing on international orders.
TAXES AND CUSTOMS CHARGES
- All international packages may be subjected to customs duties and taxes
- All Taxes and customs charges are the responsibility of the customer
- All Taxes and customs are not included in the cost of the order or shipping charge
- Please check your local customs website for more information
COUNTRIES WE SHIP TO
- Journey Hugger will replace lost or stolen packages or packages delayed in transit
- By placing an order you are acknowledging and accepting all the international shipping terms
- Please email firstname.lastname@example.org if you have any questions about this policy or need any assistance
HOW DO I RETURN?
- All items may be refunded, including sales items which will be refunded for the sale price.
- Simply email info@journeyhugger and we will allocate a Returns Authorization.
- Please do NOT send your purchase back to the manufacturer.
- To complete your return, we require a receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
- We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.